Please refrain from contacting us via social media platforms. Due to the volume of posts there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information.

There is a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To help locate your order on our system and resolve your issue more quickly, please make sure you provide your full name, email address and order reference number along with a brief message to sales@nychyl.com

If your return request is accepted, instructions on how and where to send your package will be sent in reply. Items sent back without first requesting a return will not be accepted. 

The customer is responsible for returning the goods to us if they want a refund or to exchange for another item. If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund. We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery.

Replacement items may take up to 14 days to be sent out. All clothing is made to order and will be reprocessed upon the return of the original item.

Regrettably, unless we have made an error, we can only offer an exchange or a refund on orders delivered within the UK.

You can always contact us for any return question at sales@nychyl.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process (usually between 5-10 working days) and post the refund too.